Beachyware offers a 30 day return from the date of purchase on all products ordered from www.beachyware.com or our Amazon Store. All return items must be in new and unused condition, in original packaging, and be accompanied with a return authorization number. To get a return authorization number, please contact Customer Service at Amazon 888-888-8888, Open a case within Amazon for support, or contact Beachyware Customer Service directly at service@beachyware.com.